Return Policy

Return Policy

At ShePrestige, we take pride in ensuring the quality of our products, meticulously inspecting each item before it leaves our warehouse. If, however, you receive a defective product, rest assured that our return process is hassle-free, and we apologize for any inconvenience caused.

Defective Product Handling: If you're unsatisfied with your recent purchase, kindly follow these steps:

  1. Click here to start a return using our easy to use return platform within 14 days of receiving the product.
  2. Provide clear photos or videos highlighting the quality defects of the product.
  3. Once the defect is confirmed (usually within one day), we will initiate a refund to your original payment method or credit it to your ShePrestige account.

We won't process a return in cases where you cannot provide media evidence or the provided content doesn't establish a quality defect. All items must be returned in their original condition to qualify for a refund or exchange. Shipping charges for returns are your responsibility.

Returns or Cancellations (Non-Quality Issue):

  1. Cancellations can be made prior to shipment; once shipped, orders cannot be cancelled.
  2. For returns or exchanges unrelated to quality issues, you are responsible for return and redelivery shipping costs.
  3. Returns and exchanges are only accepted within 14 days of receiving the goods.
  4. A refund without returning the package is applicable if: the courier confirms package loss or damage, or if we mistakenly send the wrong item or size/printed item.

Item Condition for Returns:

  1. Return items must be in their original condition, unworn, undamaged, unwashed, with tags and packaging intact.
  2. Items marked with a non-returnable symbol or complimentary items cannot be returned.

Refund Process:

  1. We will process your refund within 8 business days of confirmation. You can opt for a refund to your ShePrestige account or your original payment account (credit or debit cards may require an additional 3-7 business days for processing).
  2. Please note that shipping and insurance charges are non-refundable.

Important Reminders:

  1. Do not return items to the sender's address on the package; use the address provided by our team to prevent delays.
  2. Ensure your return package contains only ShePrestige items; we cannot be held responsible for non-ShePrestige items mistakenly included.